Clear support. Clear expectations.
Use this page for order access, digital downloads, publishing-service questions, eligible revisions, refunds and issue resolution, customer responsibilities, privacy, and support. Our direct Shopify catalog is digital-only and does not require physical shipping.
What applies to your order or project.
The purchased product or service description and any confirmed project requirements remain the source of truth for scope, deliverables, exclusions, approvals, and revision terms.
Digital delivery and account access
Products and service deliverables sold directly through our Shopify store are delivered electronically through the applicable download, secure link, email, customer account, product access, or Customer Portal path. Contact support if verified access is missing, expired, or not working.
Professional service scope
Publishing services have defined inputs, deliverables, exclusions, review points, and customer responsibilities. Unless explicitly purchased, publishing-platform account administration, upload, and final publication remain outside scope.
Technology supports human judgment
AI and automation may support research organization, drafting assistance, structure, formatting, quality checks, content refinement, or production efficiency. They do not replace editorial judgment, customer approval, quality review, or responsibility.
Resolve the issue before escalation
Digital products and custom services do not behave like returnable retail goods. Access problems, duplicate purchases, technical failures, service concerns, and other legitimate issues are reviewed according to the circumstances and the work already delivered or begun.
Sticker Mule handles physical merchandise
Physical creator merchandise is specifically identified as an external Sticker Mule offering. Sticker Mule handles checkout, payment processing, printing, shipping, fulfillment, and its applicable order-support or return process.
Accurate inputs and final review matter
Customers are responsible for accurate information, required files, review of deliverables, confirmation of names and dates, factual verification, rights clearance, final-use approval, and clear communication of change requests.
Protect customer work and company methods
Your original manuscripts, source materials, personal content, and submitted files remain yours unless otherwise agreed in writing. Proprietary templates, frameworks, methods, and internal processes remain ours unless explicitly transferred.
Professional work is not a guaranteed marketplace result
We do not guarantee sales, bestseller status, marketplace approval, rankings, viral growth, income, or other third-party platform outcomes.
Complimentary editorial rewrite for eligible work.
For eligible manuscript-based publishing services, one complimentary editorial rewrite or improvement cycle may be requested within 30 days of initial delivery when the request concerns how the original purchased work was assembled.
Within the original scope
The cycle may include editorial polishing, structural refinement, readability improvement, reformatting, appropriate research, or content enhancement where relevant.
New work is separate
New manuscripts, unrelated deliverables, new concepts, major scope changes, or additional platform work require separate scope. We may request examples, goals, comments, or clarification before beginning.
Feedback should make the next customer experience better.
Support issues, revision requests, access problems, quality concerns, and customer feedback can reveal where instructions, products, services, or review practices need improvement.
Correct
Resolve the immediate eligible issue with a clear record of what changed.
Learn
Identify whether the root cause was unclear scope, content quality, technical access, process friction, or communication.
Improve
Use the lesson to strengthen future instructions, review gates, or customer support without exposing private customer information.
Tell us what happened and what outcome you need.
Include your name, order number when available, checkout email, product or service involved, a clear description of the issue, and relevant screenshots or project files through the appropriate secure path.